Kaffenio Mildura

Information We Collect

We collect the details needed to provide online ordering and customer service. This may include your name, phone number, email address, delivery address, order details, loyalty activity, voucher use, payment status, pickup or table details, and messages or notes you add to an order.

Cookies And Local Storage

We use essential cookies and local storage to remember your cart, menu preferences, device-based order history, and customer ID for repeat ordering on the same device. These features help make ordering faster and are not used to sell personal information.

You can turn off recent order history in the account panel, clear device-based history using Forget this device, or clear your browser cookies and site data.

How We Use Information

We use customer information to create and manage orders, prepare pickup or delivery, process loyalty rewards and vouchers, send order details to kitchen and payment systems, respond to questions, protect against misuse, and improve the website.

Who We Share It With

We only share information where needed to run the service. This may include payment providers, Square order or catalog services, delivery or fulfilment tools, website hosting, database providers, and professional advisers where required. We do not sell customer information.

Access, Correction, And Deletion

You can ask what personal information we hold about you, request corrections, or ask us to delete information we no longer need to keep for ordering, accounting, security, or legal reasons.

Contact us at Zng.kevin@kaffenio.com.au or 03 5021 4266.

Security And Retention

We take reasonable steps to protect customer information from misuse, interference, loss, unauthorised access, modification, and disclosure. We keep information only while it is needed for the purposes above, unless a longer period is required for business records, accounting, dispute handling, or legal obligations.

Complaints

If you have a privacy concern, contact us first so we can review and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.